2 in1 Double Head Eyebrow Pencil - Waterproof Smudge-Proof Long Lasting

Yes! All cosmetics and beauty products on LveMart are 100% authentic, sourced directly from authorized brand distributors. We never sell counterfeits, expired, or tampered goods.

Most of our products are formulated to be gentle, but we always recommend checking the ingredient list on each product page. For sensitive skin, look for labels like "hypoallergenic," "fragrance-free," or "dermatologist-tested." We also advise patch-testing new products on a small area of skin before full use.

We provide detailed shade descriptions and swatch photos on each product page. For foundation/concealer, match to your jawline; for brow/eyeliner, pick a shade 1–2 tones lighter/darker than your hair color. If unsure, contact our support team for personalized advice.

Check the "PAO" (Period After Opening) symbol on the packaging. Unopened products typically have a 2–3 year shelf life from the manufacture date.

No. We are committed to cruelty-free beauty and only partner with brands that do not test on animals or use animal-derived ingredients where alternatives exist.

Use an oil-based cleanser or micellar water designed for long-wear makeup. Gently massage onto dry skin, then rinse with warm water—avoid rubbing harshly to protect your skin and lashes.

Yes! Our site uses SSL encryption (HTTPS) to protect your personal and payment information. All transactions are monitored for fraud, and no sensitive data is stored on our servers after checkout.

We never share, sell, or rent your personal data (name, email, shipping address) to third parties for marketing purposes. Your information is only used to fulfill your order and communicate with you about your purchase.

Yes! Eligible orders are covered by up to $100,000 in identity theft protection, giving you extra peace of mind when shopping with us.

We offer global shipping to over 150 countries, including the US, UK, EU, Canada, Australia, and most Asian regions. You can check your eligibility at checkout by entering your shipping address.

Orders are processed within 1–3 business days (Monday–Friday, excluding weekends/holidays). You will receive a tracking number via email once your order ships.

Standard international shipping takes 10–15 business days (varies by destination and customs delays). 

You will receive a tracking number via email once your order is shipped. You can track your package directly on our website or through the carrier’s official site using this number.

Unopened, unused products in their original packaging can be returned within 30 days of delivery for a full refund (excluding original shipping costs). Opened/used items are only eligible for return if they are defective or damaged upon arrival.

Contact our support team within 7 days of delivery with clear photos of the damaged item and packaging. We will offer a full refund, free replacement, or store credit at no extra cost to you.

Once we receive and inspect your returned item, refunds will be processed to your original payment method within 3–5 business days. Processing times may vary slightly depending on your bank or payment provider.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods (depending on your region). All transactions are fully encrypted for your safety.

You can reach us 24/7 via email at luvor.service@outlook.com, or use our live chat (available 9:00 AM–9:00 PM GMT). We aim to reply to all inquiries within 24 hours.